Mark Knouse, CTOThe Citrix Technology Advocates (CTA) program focuses on acknowledging the frontrunners within the Citrix community—the ones who encourage, engage, and enrich the larger Citrix User Group Community (CUGC). The individuals in the CTA program are honored for their expertise and experience around the Citrix technology stack. Just recently, Mark Knouse, the CTO of API Systems was recognized as the inaugural member of the prestigious CTA program, underlining API’s concrete contribution toward the Citrix arena. “Working with Citrix technologies for the past 15 years has not only been exciting, but also challenging,” begins Knouse. “A strong technical support system is paramount and many of us at API support, implement, and are extremely passionate about Citrix technologies.”
Based in Morris, NJ, API Systems is a silver level Citrix Service Provider to enterprises and small-to medium companies worldwide. The company’s core Citrix service areas include virtualization across the desktop, server, and application layers, as well as network virtualization and cloud. API offers a complete lifecycle of services around Citrix technologies, from helping enterprises select the right technology for their business to assisting them in implementing, enhancing, optimizing, and managing it as their needs evolve.
Today’s device-driven work environment requires more flexibility, scalability, and mobility. Virtualizing an organization’s infrastructure helps meet these requirements and ensures that the company’s technology investment is better, faster, and more efficient. With Citrix, the company assists enterprises in planning a transition to a virtual environment and enhances, optimizes, and supports their current virtual environment as well.
With a goal to transform IT infrastructure, API has provided clients with a full spectrum of Citrix solutions and services—Citrix NetScaler, XenApp, XenServer, and XenDesktop. To illustrate an instance, a global Fortune 500 company had issues with remote users experiencing slow application performance. The remote users were saving sensitive data to a local hard disk in order to improve productivity, but the client’s IT team was concerned over data security.
A strong technical support system is paramount and many of us at API support, implement, and are extremely passionate about Citrix technologies
API leveraged a non-persistent operating system and a persistent desktop experience of Personal vDisk (PVD) in XenDesktop to bring users a full desktop experience and holistic application work lows. As a result, user frustration was solved and the application workflow ensured that the data security needs were met. By leveraging XenDesktop’s rich feature set, the client’s remote workforce secured access to their business critical data and their IT team got the control to meet all requirements of the regulated environment.
Additionally, API’s Virtual Desktop Infrastructure (VDI) allows IT departments to host and/or administer user desktops on a virtual infrastructure in their own environment. End users are able to access their corporate applications, data, and systems, via a secured remote desktop, at anytime, anywhere, and through any device. API has also created a customer-centric approach to Desktop-as-a-Service (DaaS).
Further, having the right IT infrastructure in place is one of the biggest competitive advantages for an organization. With API’s IT Assessment & Optimization, firms can easily monitor the health and performance of their current IT infrastructure, and can keep working as efficiently as possible, both now and in the future. Forging ahead, the primary focus for API revolves around enhancing speed, performance, efficiency, and productivity for its clients, but not at the expense of ROI. The company will continue to strengthen its deep rooted foundation in providing innovative Citrix solutions and services to address the demands of businesses— simple or complex.