AppEnsure, an APM solution, proactively maximizes the performance and efficiency of the Citrix environment. It delivers unprecedented end-to-end visibility by automatically correlating every user and VDI’s access of backend infrastructure. The offering measures the backend response time for each user accessing any application, baselining the latency for every VDI screen of the customer at a given time. The solution also notifies the IT operations team of response-time issues degrading the customer experience. This enables them to resolve the issues, preventing workflow inefficiencies. As an issue starts deteriorating the performance of applications by slowing down the response-time, the team can leverage AppEnsure to gain a real-time overview of the topology, helping them identify degraded components in the delivery of the application through measuring the change in latency of each element. “If an active directory is no longer responding, then we will be able to see that in real-time and IT ops can act on it immediately. This reduces by 90 percent the time to route a trouble ticket to the technologists and network-engineering teams, directing them to the specific component IP address and determining the root cause affecting the end user’s experience,” says Macnab.
AppEnsure’s approach provides unprecedented end-to-end visibility for Citrix delivered applications or desktops empowering our customers to resolve user experience related issues 10X faster
One customer, a hospital group was having problems delivering EMR/EHR and other health applications to various locations within their system due to widely varying load and response times. The customer had spent huge amounts of resources trying to determine the issue, yet was unable to resolve the performance variability issues. With AppEnsure deployed in their environment, the client was able to discover the issues and root cause within hours of first deployment. The solution highlighted and traced the elements slowing the delivery, supporting their resolution of the issues quickly, providing a result that greatly improved Clinician efficiency and enhanced the patient experience across locations.
The AppEnsure architecture leverages lightweight agent technology where the agent resides on an end user’s device and in the tiers of applications, enabling IT operations tracking a user’s activity in an application. With real-time visibility of a user’s activity, the solution correlates the end user response time with the application-delivery infrastructure performance, providing contextual and actionable intelligence to IT. “AppEnsure’s approach provides unprecedented end-to-end visibility for Citrix delivered applications or desktops empowering our customers to resolve user experience related issues 10X faster,” says Macnab.
In the future, on the next-generation of virtualization, Macnab states that AppEnsure will be able to resolve the problems in an end-to-end delivery chain automatically, guaranteeing response-time SLA’s.