Since this interview first appeared in early 2015, Citrix announced it has acquired Comtrade Software’s SCOM Management Packs IP.
As a valuable Citrix partner, Comtrade Software a global provider of IT infrastructure management solutions specializing in data, system, network, and application performance, assists Citrix users to access desktops and applications from any device with any operating system.
The company has created valuable native integration of multiple services for Citrix Workspace Suite, giving enterprises true end-to-end management of the Citrix environment from one console. “Our management packs enable IT teams to deliver an unparalleled experience to end users over any device, any network, and anywhere,” says Simon Taylor, President, Comtrade Software.
The company offers Smart Plug-in (SPI) for Citrix XenDesktop, assuring top-notch end-user experience and enabling IT departments to maintain high service levels. The firm’s SPI for Citrix is designed to ensure flawless operation of the start-up, authentication, connection, and personalization phase of the desktop delivery process and supports all types of Citrix XenDesktop deployments. This enables quick and high level overview of performance which reduces unplanned outages and operational cost by leveraging people, processes, and tools in place. The SPI for monitoring XenApp, on the other hand, enables effective monitoring and management of the Citrix XenApp environment by natively integrating with the HP operations manager. This would identify the slow or failed user log-ons at the same time detecting poor responsiveness and verifying connectivity to the infrastructure. This system’s ability to provide reports on user activity and application use is unique on its own.
The company’s SPI for Monitoring Citrix XenServer, a server virtualization and hypervisor management platform, unifies management of physical and XenServer-based infrastructure around a single console.
Our management packs enable IT teams to deliver an unparalleled experience to end users over any device, any network, and anywhere
This solution would bring-in a comprehensive understanding of the link between XenServer’s physical and virtual compute and storage resources thereby leveraging investments in operations personnel, processes, and procedures. The entire process does not require agent software on the host; ensuring ease of deployment, stability, and zero impact while extending or upgrading XenServer infrastructure. The solution provides users with a detailed utilization and bottleneck analysis thus enabling successful server virtualization through the correct sizing of XenServer infrastructure and optimal virtualization and management (VM) placement. The firm’s OMi MP for Citrix ensures flawless operation of the start-up, authentication, connection, and personalization phase of desktop and application delivery process and supports Citrix XenApp/XenDesktop deployments.
Comtrade’s SPI for Citrix NetScaler, a web and application delivery controller, provides operations overview enabling delivery of effective business service management. The solution offers a complete graphical representation of Citrix environment and its hierarchical organization, which clearly indicates relations between Citrix NetScaler environment components, their impact on each other, and specific business services that are affected. Additionally, the SPI identifies various hardware issues including temperature fluctuations, power supply, and fan failures.
Being a successful provider of IT infrastructure management solutions and services over the past years, Comtrade plans to continue improving further and innovate in the enterprise infrastructure and application performance management space, developing new products and integrating more business critical systems with leading management platforms, such as Microsoft System Center and public cloud. “At Comtrade, we’ve invested a great deal of resources and manpower to ensure that every Citrix product has a management solution that connects to Microsoft SCOM,” concludes Taylor.