Burwood Group: The Nexus of Seasoned Expertise and Proven Methodologies

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Joanna Robinson, VP “Smarter solutions. Better outcomes” is not just a tagline, but the motto that bears the truth of Burwood Group’s expertise in technology design and integration. In an era of digital transformation, seeing that the application-centric business environment requires an agile IT backbone, Burwood Group steps in to transform application delivery and data center strategy by accelerating business goals with automation, cloud, and new consumption model adoption. Burwood Group is an IT consulting and integration firm that specializes in IT management and infrastructure solutions that exhibit true business value through mitigating risk and increasing efficiency and productivity. Tying together business strategy and technology solutions, the company is a systems integrator that assists forward-thinking leaders in designing, using and managing technology to transform their business and improve outcomes. Burwood Group’s services in consulting, technology, and operations are rooted in business alignment with technical expertise in cloud, automation, security, and collaboration. The company partners with leading technology and service organizations to provide tailored products and industry solutions. Burwood Group’s team of trusted business advisors deliver knowledge to the end-user within the organization’s unique business context to increase profitability, reduce risk, and enhance customer loyalty.

"Burwood Group combines Citrix’s best practices with its own internally developed best practices and procedures for the best possible customer outcomes"

Being a Citrix Platinum Solution Advisor, the company maintains a decade long partnership with Citrix. In the first quarter of 2016, Burwood Group was recognized as a Citrix Platinum Solution Advisor—the highest level of partnership awarded by Citrix. The company has consistently shown commitment to deliver the right solutions to customers through the deep technical capabilities and industry knowledge of its solution architects and consultants. The Citrix Solution Advisor designation offers Burwood Group a wide range of marketing, sales, and technology tools to build partners’ technical and sales expertise, win a larger share of the market, and surpass the competition. As a Solution Advisor, the company works side-by-side with customers to plan, design, implement, and maintain Citrix solutions, which power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud.

With a combined total of 50+ individual Citrix expert certifications, the Burwood team is certified to implement and resell the full stack of Citrix technologies and its associated maintenance.


Burwood Group is leveraging the cloud and software-defined networking to enable today’s workforce to function more effectively both within and outside the branch office


The company maintains a 24x7 network operations center (NOC) to provide tier 2 and 3 monitoring and managed services for any client’s Citrix environment. From the current environment remediation to transitioning to a Citrix-as-a-service consumption model, Burwood Group has the expertise to create a client’s application and data delivery model of the future.

In the midst of a cloud transformation, the advantages of a cloud-first strategy for the IT industry are becoming increasingly clear, from increased speed and flexibility to enhanced security capabilities. From cybersecurity risks to leveraging cloud, to evaluating new consumption models, today’s CIOs face countless risks, choices, and considerations. To help businesses tap into the cloud advantages, Burwood Group addresses these issues with its in-depth technical capabilities and caters to the growing need for security and accessibility that today’s virtual workspace demands. The company believes that it’s critical for CIOs to leverage cloud to create a comprehensive workforce strategy, which must go hand in hand with the development of a holistic, preventative security program. Customers want trusted advisors on their side who understand their business needs and can confidently implement tailor-made solution designs. Burwood Group employs Citrix solutions for developing end-user computing strategies, cloud migration strategies, or designing software-defined infrastructure for its clients.

To help IT teams move from labor-intensive, custom-built environments to rules-based, automated deployment and management processes, the company pairs existing IT investments with automation solutions and overarching cloud management to create a cloud-ready, agile infrastructure environment. Burwood Group combines Citrix’s best practices with its own internally developed procedures for favorable customer outcomes. By becoming a Platinum Solution Advisor, the Burwood team has demonstrated its investment in providing the most effective, transformative solutions to its customers.

Today’s highly-connected, mobile workforce expects a flexible work environment that supports collaboration and communication. Acknowledging the trend toward workplace collaboration, Burwood Group is leveraging the cloud and software-defined networking to enable today’s workforce to function more effectively both within and outside the branch office.
The Burwood innovation labs and RnD segment regularly survey market trends and investigate the shortcomings of the end user’s environment. A strategic differentiator that clients recognize as extremely valuable is that the company specializes in developing and implementing custom training and change management initiatives that maximize technology investments and facilitate better retention, engagement, and productivity.

2018 was an innovational year for Burwood Group as it announced that it was a part of the Science Applications International Corporation (SAIC) team, which was awarded a $ 77 million IT services contract by the County of Orange. Burwood Group is in charge of redesigning the County’s voice environment, which includes the design, implementation, and management of the County’s upcoming infrastructure. To help the County of Orange achieve its long-term, strategic technology goals, the Burwood team will work alongside SAIC to help increase the efficiency and effectiveness of the County and enhance the services received by its constituents and businesses.

Burwood Group serves local, national, and international clients, and works to ensure an optimal fit for each client. One of its clients, Scott County’s technology team recognized that its aging Citrix environment impacted government workers with delayed login times, image update processes, and other production concerns. The IT team sought out Burwood Group’s assistance for the development of a new virtual desktop and delivery platform that would improve stability and the user experience while optimizing the budget. Burwood Group allocated the project according to budget into assessment, design, and implementation phases to accommodate the IT team’s planning preferences. After due evaluation of the data center’s current state, the company recommended a phased parallel migration to Citrix’s XenApp and XenDesktop 7.6 for desktop virtualization. The XenApp platform can support data center performance and helps support new productivity-enhancing tools. Putting to good use its preferred vendor alliance with Citrix, Burwood Group negotiated Scott County’s new licenses and repurposed the savings into Citrix Workspace Suite’s tools and benefits. After designing and building the new parallel infrastructure and Citrix environment, the company administered a phased migration to minimize downtime and end-user dissatisfaction. Burwood Group equipped Scott County’s technology team with the tools and infrastructure to handle new use cases and the capacity to serve additional departments. The IT team now has the capability to pilot the new environment with detailed documentation and training from Burwood Group in best practices for virtual desktop and application delivery management.

With longstanding experience, Burwood Group has exhibited the highest level of expertise and commitment to the entire Citrix portfolio of products as a core part of its business and has proven its ability to create a well-established Citrix practice, working closely with Citrix on sales, implementation, and consulting engagements. Burwood's non-stop growth directly correlates with its strong commitment to client success. The company prides itself in being trusted business advisors to clients by providing smarter solutions that deliver better outcomes.

Company
Burwood Group

Headquarters
Chicago, IL

Management
Joanna Robinson, VP and Mark Theoharous, CEO

Description
Burwood Group is a Citrix Platinum Solution Advisor that delivers solutions through the deep technical capabilities and industry knowledge of its solution architects and consultants